Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods; in the case of delivery in several partial shipments, from the day on which you or a third party designated by you took possession of the final partial shipment.

To exercise your right of withdrawal, you must inform us (Matador Spielwaren GmbH, Außervillgraten 41, 9931 Außervillgraten, Austria, telephone +43 676 5555 315, email shop@matador.at) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will carry out the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal Form Template

(If you wish to withdraw from the contract, please complete and return this form.)

To: Matador Spielwaren GmbH, Außervillgraten 41, 9931 Außervillgraten, Austria, email: shop@matador.at

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (*): ____________________________________________

Ordered on () / received on (): ______________________

Name of consumer(s): ________________________________

Address of consumer(s): ______________________________

Signature of consumer(s) (only if this form is submitted on paper): ______________________________

Date: ______________________

(*) Delete as appropriate.